If you have problems with either of the above procedures, you can register licenses by phone. You must provide the following information:
● Developer Network credentials
● The registration code displayed in the Embarcadero License Registration dialog that appears when you start an unlicensed application
● The product base license serial number
● The license serial numbers for any additional features you have purchased.
For North America, Latin America, and Asia Pacific: call (415) 834-3131 option 2, and then follow the prompts. The hours are Monday to Friday, 6:00 A.M. to 6:00 P.M. Pacific time.
For Europe, Africa, and the Middle East: Call +44 (0)1628-684 494. The hours are Monday to Friday, 9 A.M. to 5:30 P.M. U.K. time.
Shortly after phoning in, you will receive an e-mail containing an activation file. Then do the following:
1. Save the activation file to the desktop or to a scratch directory such as c:\temp.
2. From within the application, choose Help > Launch License Manager.
3. Choose License > Import.
4. Navigate to the directory where you saved the license file, select the license file, and then cilck Open.
5. Click the Import button to import the activation file, and then click Finish.